SHIPPING & RETURNS

Shipping Policy

* Free shipping: pr09re55 offers free standard delivery on orders above 450 €. Please note that free shipping will be applied to your order at checkout.

UPS Standard (15 Eur)                UPS Express (25 Eur)

France2—4 business days            1—2 business days

Europe2—5 business days            1—4 business days

World3—6 business days              2—5 business days

 

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through UPS.com

All orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties:

The prices of products are expressed in Euros inclusive of taxes but excluding customs duties, for orders outside of the EU that shall be borne by the Customer.

For orders outside of the EU :

All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

pr09re55 cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

Important information:

Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable through UPS.com

First-Time Order Policy:

For security purposes, pr09re55 reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Insurance:

pr09re55 insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by pr09re55.

Order status:

All orders are shipped with UPS and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.

Alternatively, you can refer to the “Orders” section of your account to get general information about your order status.

Return & Exchange Policy

pr09re55 has a 14-day return policy: you have 14 days from when your order is delivered to you to shipping it back to our return center for a refund or exchange.

Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions: 

The customer must contact the customer service beforehand via e-mail at contact@pr09re55.com to obtain a return number to note on the “Return Authorisation” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted without a return number. This number must be written legibly on the parcel.

The Product(s) must be returned to the following return center:

pr09re55

10 rue de Penthievre
75008 Paris
France

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.

In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.

The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.

pr09re55 cannot be held responsible in the event of loss, theft or damage of the parcel during customs or after signature upon delivery.

Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

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